Alix The Label
Alix The Label
Do you have any doubt? Check our FAQs or contact us.
You can also visit our stores:
TOMATES TENOR VIÑAS
C/ Tenor Viñas 7
Tel. +34 93 209 26 17
L-V: 10:30-15:00 y 16:00-20:00
Sat: 10:30-14:30 and 16:30-20:00
C / Provenza 264
Tel. +34 93 410 60 46
Sat: 10:30-15:00 and 16:00-20:00
Free Europe shipping. More information
You can return or exchange any garment within 15 days of receiving your order. More information
If you need to measure yourself, follow the instructions below. We recommend that you ask someone to help you take the measurements more accurately:
The garments must be in perfect condition (unused, unwashed, with their interior labels and without alterations) and with their corresponding purchase receipt. Items of underwear, swimsuits, and jewelry cannot be returned or exchanged.
What term do I have for the return?
The return period is 15 days from the date of receipt of the order.
Once the condition of the garment has been verified, you will receive a confirmation email and we will refund the amount of the return within a maximum period of 30 days from the return notification. In case the shipping costs were free in the initial purchase, we will deduct them from the refund.
If the amount of your refund is incorrect, please contact us by calling 932093979 or through the email address firstname.lastname@example.org., we will solve the problem as soon as possible. Please keep in mind that Fried Tomatoes Zalea, S.L. reserves the right to reject returns communicated or sent after the deadline, garments that are not in the same conditions in which they were received or returns delivered to our offices without proper identification.
Purchased items may be exchanged as long as it is a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store. Items of underwear, swimsuits and jewelry cannot be exchanged.
What is the deadline to make the change?
The exchange period is 15 calendar days from the date of receipt of the order.
In the event that, exceptionally, you have received a defective item, contact us by calling 932093979 or through the email address email@example.com, we will solve the problem as soon as possible and we will bear the costs of the return.