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Cookies policy

What are cookies?

A cookie is a small amount of information that is downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means that you will not have to re-enter this information each time you visit the website or navigate from one page to another. Cookies also provide information about how people use a website; for example, if it is the first time that a user visits it or if it is a frequent visitor. To read more about cookies (and other similar tracking technologies), and how we use data collected through these technologies, visit the Privacy Policy.

What cookies do we use and why?

Some cookies are necessary for you to be able to navigate our website, use its features and access secure areas. The use of these cookies is essential for the operation of the website. For example, we use user response cookies during the course of a session to track user input into forms that appear on multiple pages.

We also use functional cookies to remember the options you have chosen or the information you have provided, such as your username, the language or the region in which you are located. This allows us to personalize your browsing experience according to your preferences. For example, authentication cookies are functional cookies used for the duration of a session (or persistent, if you accept the "remember me" function) so that users can authenticate themselves on subsequent visits or access authorized content on multiple pages. . The functional cookies we use include:

  • User-centric security cookies to detect authentication misuse for a limited ongoing period, such as repeated failed login attempts. These cookies are used for the specific task of increasing the security of the service.

  • Media content player session cookies (flash cookies) are used during the course of a session to store the technical data needed to play a video or audio content (e.g. image quality, web link speed). network and buffering parameters).

  • Load balancing session cookies are used during the course of the session to identify the same server in the group so that the load balancer can redirect user requests appropriately.

  • Persistent user interface customization cookies are used to store user preferences regarding a service across multiple web pages.

Shopify is committed to the user experience, and we use many tools to help us improve our website and commerce platform. To do this, we use reporting and statistics cookies which collect information about how you use our website or the online stores of our merchants, and how often. These cookies only collect the information for statistical purposes and only use pseudonymous cookie identifiers that do not collect any information that can directly identify you. The performance cookies we use include:

  • First party statistics cookies: We use these cookies to calculate the number of unique visitors, to improve our websites and those of our merchants, and to detect the most searched words in search engines that redirect to a web page. These cookies are not used to include you in online marketing lists. We use these cookies to learn how our websites and our merchants are working and make improvements to improve your browsing experience.

  • External statistics cookies: We also use Google Analytics and other third-party statistics providers listed below to measure how users interact with the content on our website. These cookies "remember" what our users do on previous pages and how they interact with the website. For more information about Google Analytics visit google information page. For instructions on how to opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor advertisements to your preferences and interests and to provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third parties, such as advertisers. Although these cookies may track your device's visits to our website and other sites, they typically cannot identify you personally. Without these cookies, the advertisements shown to you may be less relevant and interesting to you. Read more about how companies use cookies for personalized advertising or retargeting. We do not set advertising cookies through our merchants' online shops ourselves, although merchants may decide to do so independently.

Finally, social media and content cookies are placed by many social media plugins (for example: the Facebook 'Like' button), and other tools intended to provide or improve content on a website (for example: services that allow you to play video files or create comment sections). We integrate these modules into our platform to improve the browsing experience and interaction with our websites. Please note that some of these third party services place cookies which are also used for things such as behavioral advertising, reporting and statistics and/or market research.

Merchant online stores

When merchants use our platform for their online stores, we place the following cookies for visitors to their stores: Cookies necessary for the operation of the store.

Name Function
ab Used in connection with access to the control panel.
securesessionid Used in connection with browsing an online store.
Cart Used in connection with the cart.
cartcurrency Used in connection with the cart.
cartsig Used in connection with the payment screen.
cartts Used in connection with the payment screen.
cartver Used in connection with the cart.
checkout Used in connection with the payment screen.
checkouttoken Used in connection with the payment screen.
cookietest Used in connection with browsing an online store.
masterdeviceid It is used in connection with the merchant login.
previouscheckouttoken Used in connection with the payment screen.
previousstep Used in connection with the payment screen.
rememberme Used in connection with the payment screen.
Secret Used in connection with the payment screen.
Securecustomerthemselves Used in connection with client login.
storefrontdigest Used in connection with client login.
shopifycountry Used in connection with the payment screen.
shopifym Used to manage client privacy settings.
shopifytm Used to manage client privacy settings.
shopifytw Used to manage client privacy settings.
storefrontin It is used to facilitate the updating of customer account information.
trackingconsent Tracking Preferences.
trackedstartcheckout Used in connection with the payment screen.
d
Reports and statistics
j
Name Function
landingpage Track landing pages.
origreferrer Track landing pages.
s Shopify reports and statistics.
shopifyd Shopify reports and statistics.
shopifyfs Shopify reports and statistics.
shopifys Shopify reports and statistics.
shopifyonp Shopify reports and statistics related to marketing and referrals.
shopifyont Shopify reports and statistics related to marketing and referrals.
shopifyY Shopify reports and statistics.
Y Shopify reports and statistics.

 

Shopify Websites

When visitors load Shopify websites, we typically place the following Shopify cookies:

Cookies necessary for the operation of the sites

Name Function
_Brochure_session Used in connection with browsing the site.

 

Reports and statistics

Name Function
_landing_page It does track landing pages.
_orig_referrer It does track landing pages.
_s Shopify reports and statistics.
_shopify_fs Shopify reports and statistics.
_shopify_s Shopify reports and statistics.
_shopify_sa_t Shopify reports and statistics related to marketing and referrals.
_shopify_uniq Shopify reports and statistics.
_shopify_y Shopify reports and statistics.
_Y Shopify reports and statistics.
ab_test_* Shopify reports and statistics.
cart_sig Shopify reports and statistics.
ki_r Shopify reports and statistics.
ki_t Shopify reports and statistics.

Additionally, we use pixels and tags from the following external sources, which may also place cookies:

Reports and statistics

Third Description Privacy Policy
Alexa Metrics We use Alexa Metrics to measure how users interact with our websites. https://www.alexa.com/help/privacy
Bugsnag We use Bugsnag to troubleshoot and fix problems with our websites. https://docs.bugsnag.com/legal/privacy-policy/
Chartbeat We use Chartbeat to measure how users interact with our websites. https://chartbeat.com/privacy/
Crazy Egg We use Crazy Egg to measure how users interact with our websites. https://www.crazyegg.com/privacy
DC Analytics We use DC Analytics to measure how users interact with our websites. https://dcanalytics.dcmn.com/privacy-policy
Fullstory We use Fullstory to measure how users interact with our websites. https://www.fullstory.com/legal/privacy/
Google Analytics We use Google Analytics to measure how users interact with our websites. https://policies.google.com/privacy
hotjar We use Hotjar to measure how users interact with our websites. https://www.hotjar.com/legal/policies/privacy
KissInsights We use KissInsights to measure how users interact with our websites. https://signin.kissmetrics.com/privacy/
LinkedIn Analytics We use LinkedIn Analytics to measure how users interact with our websites. https://www.linkedin.com/legal/privacy-policy
New Relic We use New Relic to measure how users interact with our websites. https://newrelic.com/termsandconditions/privacy
Optimizely We use Optimizely to test improvements or changes to our websites. https://www.optimizely.com/privacy/

 

Advertising

Third Description Privacy Policy
Microsoft Advertising We use Microsoft Advertising to serve personalized ads to people who visit our websites. https://privacy.microsoft.com/en-ca/privacystatement
Drift We use Drift to help with our conversational marketing for customers while they visit our websites. https://www.drift.com/privacy-policy/
Facebook Custom Audiences We use Facebook Custom Audiences to serve personalized ads to people who visit our websites. https://www.facebook.com/policy.php
Google We use Google Ads to present personalized advertisements to people who visit our websites. https://policies.google.com/privacy
Intercom We use Intercom to manage our relationships with our customers. https://www.intercom.com/terms-and-policies#privacy
Marketo We use Marketo to manage our relationships with our customers. https://documents.marketo.com/legal/privacy/
SourceKnowledge We use SourceKnowledge to serve personalized advertisements to people who visit our websites. http://www.sourceknowledge.com/privacy
Outbrain We use Outbrain to deliver personalized advertisements to people who visit our websites. https://www.outbrain.com/legal/privacy#privacy-policy
Quora We use Quora to present personalized advertisements to people who visit our websites. https://www.quora.com/about/privacy

 

Social Networks and Content

Third Description Privacy Policy
Disqus We use Disqus to offer commenting features on our posts and websites. https://help.disqus.com/terms-and-policies/disqus-privacy-policy
Facebook Connect We use Facebook Connect so that visitors to our website can interact and share content through the Facebook social media platform. https://www.facebook.com/policy.php
Gravatar We use Gravatar so that visitors to our websites can create avatars. https://en.gravatar.com/site/privacy
Twitter We use Twitter so that visitors to our website can interact and share content through Twitter's social media platform. https://twitter.com/en/privacy
Wistia We use Wistia to display content in videos. https://wistia.com/privacy

 

How long will cookies remain on my computer or mobile device?

How long a cookie is kept on your computer or mobile device depends on whether it is a "persistent" cookie or a "session" cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device. See the section on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively affect your user experience and some parts of our website may not be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies using your browser's controls, often found in the "Tools" menu or "Preferences" of your browser. For more information on how to modify your browser settings or how to block, manage or filter cookies, consult your browser's help file or on pages such as: www.allaboutcookies.org. Many of the third party advertisements and other tracking services mentioned above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out thanks to the privacy policy links mentioned above.

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