Shipping and returns
Where I can get my order?
What is the delivery price?
How long will it take to receive it?
What should I do to return an item?
That's not what I expected
not what i requested
How should the articles be?
The garments must be in perfect condition (unused, unwashed, with their interior labels and without alterations) and with their corresponding purchase receipt. Items of underwear, swimsuits, and jewelry cannot be returned or exchanged.
What term do I have for the return?
The return period is 15 days from the date of receipt of the order.
When will I receive my refund?
Once the condition of the garment has been verified, you will receive a confirmation email and we will refund the amount of the return within a maximum period of 30 days from the return notification. In case the shipping costs were free in the initial purchase, we will deduct them from the refund.
What should I do if the amount of my return is incorrect?
If the amount of your refund is incorrect, please contact us by calling 932093979 or through the email address email@example.com., we will solve the problem as soon as possible. Please keep in mind that Fried Tomatoes Zalea, S.L. reserves the right to reject returns communicated or sent after the deadline, garments that are not in the same conditions in which they were received or returns delivered to our offices without proper identification.
When can I exchange an item?
Purchased items may be exchanged as long as it is a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store. Items of underwear, swimsuits and jewelry cannot be exchanged.
What is the deadline to make the change?
The exchange period is 15 calendar days from the date of receipt of the order.
What do I have to do to exchange an item?
DEFECTIVE OR TARE PRODUCT
What can I do if the item I receive is defective?
In the event that, exceptionally, you have received a defective item, contact us by calling 932093979 or through the email address firstname.lastname@example.org, we will solve the problem as soon as possible and we will bear the costs of the return.