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Privacy Policy

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect personal information from you.

data such as name, address and email.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address.

in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for a shipment or make a return, we imply that you consent to its collection and use for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How can I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at vcabrerasamith@gmail.com or writing to us at: Tomates Fritos Zalea S.L Tenor Viñas 7, Barcelona, CT, 08021, Spain

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. Your data is stored on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as it is necessary to complete the purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as outlined by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by stores and their service providers.

For more insight, you may also want to read Shopify's Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions.

For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be handled.

In particular, remember that some providers may be located or have facilities that are located in a different jurisdiction than either you or us. So if you wish to proceed with a transaction involving the services of a third party provider, your information may be subject to the laws of the jurisdiction(s) in which the service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway based in the United States, then your personal information used to complete the transaction may be subject to disclosure under United States law, including the Patriot Act.

Once you leave our store website or are redirected to a third party site or application, you are no longer governed by this Privacy Policy or our website Terms of Service.

Links

When you click on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, that information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or method of electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional industry-accepted standards.
COOKIES

Here is a list of cookies we use. We list them so you can choose if you want to opt out or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your dependents minors use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will be effective immediately after their publication on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you want to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer in our section "contact us" en nuestra página web www.tomatesfritos.es o por correopostal a Tomates Fritos Zalea S.L

Privacy Compliance Officer
Tenor Viñas 7, Barcelona, CT, 08021, Spain.

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CUSTOMER SUPPORT

Do you have any doubt? Check our FAQs or contact us.

You can also visit our stores:

TOMATES TENOR VIÑAS
C/ Tenor Viñas 7
08021 Barcelona
Tel. +34 93 209 26 17
L-V: 10:30-15:00 y 16:00-20:00
Sat: 10:30-14:30 and 16:30-20:00

TOMATES PROVENZA
C / Provenza 264
08008 Barcelona
Tel. +34 93 410 60 46
L-V: 10:30-20:00
Sat: 10:30-15:00 and 16:00-20:00

SHIPPING

Free Europe shipping. More information

RETURNS AND EXCHANGES

You can return or exchange any garment within 15 days of receiving your order. More information

THANK YOU FOR SUBSCRIBING!
Use code HELLO10 to get 10% off your first order.

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SIZE GUIDE

We know how important it is to get your size right, so we have prepared a table of international conversions:

EU XS S M L XL
France 34 36 38 40 42
UK 6 8 10 12 14
US 2 4 6 8 10

To make it easier, you can compare your measurements with the following table:

Talla XS S M L XL
Chest 80 85 90 95 100
Waist 60 65 70 75 80
Hip 90 95 100 105 110

 
If you need to measure yourself, follow the instructions below. We recommend that you ask someone to help you take the measurements more accurately:

1. Chest
Measure around the contour of your chest, at the widest point of the chest. Place the tape near your armpit.

2. Waist
You should measure the narrowest point of your waist, just below your navel.

3. Hip
This is the widest point of your hips, usually at the level of your buttocks.

 

SHIPPING

Where I can get my order?

You can receive your order at the address you indicate. However, it is not possible to deliver your order to post office boxes, transport offices or hotels. Please, keep in mind that deliveries of orders from our online store are made exclusively in the territory of Spain.
You can also choose to pick up your order directly at our tenor Viñas store, 7 in Barcelona without shipping or handling costs.

What is the delivery price?

The cost of a shipment in Peninsular Spain is €3.90. In the case of shipments to the Balearic Islands, the cost is €12.00, and €18.90 in the case of the Canary Islands, and Ceuta and Melilla.
For orders over 60 euros, shipping to the Peninsula and the Balearic Islands will be free, with a cost of 15 euros for the Canary Islands and Ceuta and Melilla.

How long will it take to receive it?

If the product is in stock, you will receive it in 24-72 working hours for shipments in the Peninsula, and between 2-5 days for the Balearic Islands; In the case of the Canary Islands and Ceuta and Melilla, the delay is usually 4-10 days after receipt of your payment. Remember that there is also the possibility of collection at any of our stores without shipping costs within 24-48 hours.

 

RETURNS

What should I do to return an item?

To return any garment that does not fit you, you can do so by sending an email to clientas@tomatesfritos.es indicating ONLINE SALE RETURN in the subject line. 
Remember to indicate the ticket number, the garment you are returning and the reason for the return (it will help us improve the service):
  • Too big
  • Too small
  • That's not what I expected
  • not what i requested

How should the articles be?

The garments must be in perfect condition (unused, unwashed, with their interior labels and without alterations) and with their corresponding purchase receipt. Items of underwear, swimsuits, and jewelry cannot be returned or exchanged.

 What term do I have for the return?

The return period is 15 days from the date of receipt of the order.

When will I receive my refund?

Once the condition of the garment has been verified, you will receive a confirmation email and we will refund the amount of the return within a maximum period of 30 days from the return notification. In case the shipping costs were free in the initial purchase, we will deduct them from the refund.

What should I do if the amount of my return is incorrect?

If the amount of your refund is incorrect, please contact us by calling 932093979 or through the email address clientas@tomatesfritos.es., we will solve the problem as soon as possible. Please keep in mind that Fried Tomatoes Zalea, S.L. reserves the right to reject returns communicated or sent after the deadline, garments that are not in the same conditions in which they were received or returns delivered to our offices without proper identification.

CHANGES

When can I exchange an item?

Purchased items may be exchanged as long as it is a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store. Items of underwear, swimsuits and jewelry cannot be exchanged.

 What is the deadline to make the change?

The exchange period is 15 calendar days from the date of receipt of the order.

What do I have to do to exchange an item?

If you want to change an item purchased through tomatesfritos.es send us an email to clientas@tomatesfritos.es indicating in the subject ONLINE SALE CHANGE and in the message indicate the ticket number, the garment you are returning, the reason for the return and the garment for which you want to exchange it.
If you prefer, you can call us directly at 93 2093979.
As soon as we confirm the availability of the requested garment, we will contact you to manage the shipment, whose expenses will be at your expense even if the initial purchase had been with free shipping costs.

 

DEFECTIVE OR TARE PRODUCT

What can I do if the item I receive is defective?

In the event that, exceptionally, you have received a defective item, contact us by calling 932093979 or through the email address clientas@tomatesfritos.es, we will solve the problem as soon as possible and we will bear the costs of the return.

Thanks for contacting us. We'll get back to you as soon as possible.

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