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Refund policy
What should I do to return an item?
If you want to return an item purchased through our website, you just have to send it to us at the following address:
Tomates Fritos Zalea, S.L.
B-62979547
Tenor Viñas, 7
08021 Barcelona
B-62979547
Tenor Viñas, 7
08021 Barcelona
Likewise, in order to properly track the return, we ask you to send us an email to clientas@tomatesfritos.es indicating in the subject ONLINE SALE RETURN and in the message indicate the ticket number, the garment you are returning, an account number for the refund and the reason for the return (it will help us improve the service):
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Too big
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Too small
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That's not what I expected
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not what i requested
How do I send items back?
The method of delivery to the address indicated above is your choice. Please note that we cannot be held responsible for a possible error in the return of the items, so we recommend that you use a courier company that insures the value of your returned products or provides a tracking number.
The return shipping costs will be at your expense. However, in the event that the return is due to a shipping error on our part or a tare of the product, we will pay you.
How should the articles be?
The garments must be in perfect condition (unused, unwashed, with their interior labels and without alterations) and with their corresponding purchase receipt. Items of underwear, swimsuits, and jewelry cannot be returned or exchanged.
What term do I have for the return?
The return period is 15 days from the date of purchase.
When will I receive my refund?
Once the condition of the garment has been verified, you will receive a confirmation email and we will refund the amount of the return within a maximum period of 30 days from the return notification. In the event that the shipping costs were free in the initial purchase, we will deduct them from the refund.
What should I do if the amount of my return is incorrect?
If the amount of your refund is incorrect, please contact us by calling 932093979 or through the email address clientas@tomatesfritos.es., we will solve the problem as soon as possible. Please keep in mind that Fried Tomatoes Zalea, S.L. reserves the right to reject returns communicated or sent after the deadline, garments that are not in the same conditions in which they were received or returns delivered to our offices without proper identification.
CHANGES
When can I exchange an item?
Purchased items may be exchanged as long as it is a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store. Items of underwear, swimsuits and jewelry cannot be exchanged.
What is the deadline to make the change?
The exchange period is 15 calendar days from the date of purchase.
What do I have to do to exchange an item?
If you want to change an item purchased through our website, send us an email to clientas@tomatesfritos.es indicating in the subject ONLINE SALE CHANGE and in the message indicate the ticket number, the garment you are returning, the reason for the return and the garment for which you want to exchange it.
If you prefer, you can call us directly at 93 2093979.
As soon as we confirm the availability of the requested garment, we will contact you to manage the shipment, whose expenses will be at your expense even if the initial purchase had been with free shipping costs.
DEFECTIVE OR TARE PRODUCT
What can I do if the item I receive is defective?
In the event that, exceptionally, you have received a defective item, contact us by calling 932093979 or through the email address clientas@tomatesfritos.es, we will solve the problem as soon as possible and we will bear the costs of the return.