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Terms of service
RETURNS & EXCHANGES
RETURNS
What should I do to return an item?
If you want to return an item purchased through our website, you just have to send it to us at the following address:
Tomates Fritos Zalea, S.L.
B-62979547
Tenor Viñas, 7
08021 Barcelona
Likewise, in order to properly track the return, we ask you to send us an email to clients@tomatesfritos.es indicating in the subject ONLINE SALE RETURN and in the message indicate the ticket number, the garment you are returning, a number of account for the refund and the reason for the return (it will help us improve the service):
-Too big
-Too small
-That's not what I expected
-Not what I requested
How do I send items back?
The method of delivery to the address indicated above is your choice. Please note that we cannot be held responsible for a possible error in the return of the items, so we recommend that you use a courier company that insures the value of your returned products or provides a tracking number.
The return shipping costs will be at your expense. However, in the event that the return is due to a shipping error on our part or a tare of the product, we will pay you.
How should the articles be?
The garments must be in perfect condition (unused, unwashed, with their interior labels and without alterations) and with their corresponding purchase receipt. Items of underwear, swimsuits and jewelry cannot be returned or exchanged.
What term do I have for the return?
The return period is 15 days from the date of purchase.
When will I receive my refund?
Once the condition of the garment has been verified, you will receive a confirmation email and we will refund the amount of the return within a maximum period of 30 days from the return notification. In the event that the shipping costs were free in the initial purchase, we will deduct them from the refund.
What should I do if the amount of my return is incorrect?
If the amount of your refund is incorrect, contact us by calling 932093979 or through the email address clients@tomatesfritos.es. We will solve the problem as soon as possible. Please keep in mind that Fried Tomatoes Zalea, S.L. reserves the right to reject returns communicated or sent after the deadline, garments that are not in the same conditions in which they were received or returns delivered to our offices without proper identification.
CHANGES
When can I exchange an item?
Purchased items may be exchanged as long as it is a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store. Items of underwear, swimsuits and jewelry cannot be exchanged.
What is the deadline to make the change?
The exchange period is 15 calendar days from the date of purchase.
What do I have to do to exchange an item?
If you want to change an item purchased through our website, send us an email to clientas@tomatesfritos.es indicating in the subject ONLINE SALE CHANGE and in the message indicate the ticket number, the garment you are returning, the reason for the return and the garment for which you want to change it.
If you prefer, you can call us directly at 93 2093979.
As soon as we confirm the availability of the requested garment, we will contact you to manage the shipment, whose expenses will be at your expense even if the initial purchase had been with free shipping costs.
DEFECTIVE OR TARE PRODUCT
What can I do if the item I receive is defective?
In the event that, exceptionally, you have received a defective item, contact us by calling 932093979 or through the email address clients@tomatesfritos.es, we will solve the problem as soon as possible and we will assume the costs of the return.
1. SHIPPING
Where I can get my order?
You can receive your order at the address you indicate. However, it is not possible to deliver your order to post office boxes, transport offices or hotels. Please, keep in mind that deliveries of orders from our online store are made exclusively in the territory of Spain.
You can also choose to pick up your order directly at our tenor Viñas store, 7 in Barcelona without shipping or handling costs.
What is the price and delivery time for my order?
For any shipment to the Peninsula, Tomates Fritos Zalea, S.L. will assume part of the cost, we only ask you to collaborate with 5 euros. In the case of shipments to the Balearic Islands, the contribution will be 10 euros and in the case of the Canary Islands, Ceuta and Melilla, 20 euros.
For orders of more than 60 euros, shipping to the Peninsula will be totally free, with a contribution of 5 euros required for shipments to the Balearic Islands and 15 euros for the Canary Islands and Ceuta and Melilla.
If the product is in stock, you will receive it within 24 working days for shipments to the peninsula, and between 48-72 hours for the Balearic Islands; in the case of the Canary Islands and Ceuta and Melilla between 4-10 days after receipt of your payment. Remember that there is also the possibility of collection at any of our stores without shipping costs.
2. TRACKING AND DELIVERY
For home delivery on the peninsula, two delivery attempts will be made. If in the first delivery attempt MRW cannot locate you, it will leave you a notification with a telephone number to agree on a date for the second delivery. In the event that the shipment cannot be delivered in the second delivery, you must pick it up at the nearest MRW franchise. The order will be available in said franchise for a maximum period of 15 days, after this period the order will be returned to the store and the customer must bear the cost of the return.
As the order will be at your address the day after making the purchase, we do not consider that a tracking number is necessary. However, if you want to know exactly where your order is or you have any issues with it, you can call us at 932093979.
In the event that you have chosen store delivery, you can pick it up the day after making the purchase at our Tenor Viñas, 7 store, having 15 days to pick it up. To do this, you must present the corresponding order number and your ID.
If you need to pick it up the same day, call us at 932093979 to confirm availability. Likewise, if you prefer to pick it up at the Provença store, call us at 264 to let us know.