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Frequent questions

1. May I know the status of my order?

Yes, by accessing the "Orders placed" section of your account, you will be able to know the status of your order at any time. In the event that you have purchased through the purchase as a guest option, you can track your order through the link that we have provided in the confirmation email. To consult us about the delivery, do not hesitate to contact us by calling 932092617 or through the email address clientas@tomatesfritos.es

2. Can I remove an item from my shopping cart?

Yes, you can remove the item(s) you don't want from the shopping cart as long as you haven't processed your order.

3. Can I modify my order?

Yes, you can modify your order as long as it has not been processed. If you would like to modify it once it has been processed, you must contact us by calling us at 932093979 or through the email address clientas@tomatesfritos.es.

4. Can I cancel my order once it has been processed?

We cannot guarantee the cancellation of the order once it has been processed, it will depend on its status. For any questions in this regard, do not hesitate to contact us by calling 932093979 or through the email address clientas@tomatesfritos.es.

5. How can I make sure I have made my purchase correctly?

Once you have placed your order and made the payment, you will receive a confirmation email from us. In the event that you do not receive it, we recommend that you check that it has not been sent to your spam folder. If you have not finally received it, we recommend that you contact us by calling 932093979 or through the email address clientas@tomatesfritos.es.

6. What should I do if my card is declined?

Your card may be declined for the following reasons: - The card could be expired. Check that your card does not exceed the validity date. - The card may have reached the limit amount allowed to make purchases. Check with your bank that the card has not exceeded the limit amount. - The data entered may be incorrect. Check that you have correctly filled in all the required fields.

7. Can I get an invoice in the name of my company?

Yes, you can obtain an invoice in the name of your company by sending us an email to clientas@tomatesfritos.es indicating the number of the purchase receipt and the fiscal information of the Company.

8. Can I request Tax-Free?

No, you will not be able to obtain Tax-Free since it is only applicable to products that are purchased in physical stores and are transported by oneself.

9. What form of payment can I use to make my purchase?

You can pay for your orders by credit card, Paypal, bank transfer, account deposit or directly in the store when you pick up the order... you decide! Our bank details for bank transfer are:

Holder: Tomates Fritos Zalea, S.L. Bank: LA CAIXA Account Number: ES81 2100 1058 0302 0032 3725

Do not forget to indicate your name and your order number in the transfer to identify your payment and put Tomates Fritos Zalea, S.L. as beneficiary.

10. Is it safe to use my credit card on the website?

Yes, since the data that has been provided to us will be processed in SSL encrypted form. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. Thus, after verifying that the card is attached to CES, our systems will contact the card-issuing bank so that the buyer authorizes the purchase. When the bank confirms the authenticity of the card, the charge will be made on it. Otherwise, the order will be cancelled.

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CUSTOMER SUPPORT

Do you have any doubt? Check our FAQs or contact us.

You can also visit our stores:

TOMATES TENOR VIÑAS
C/ Tenor Viñas 7
08021 Barcelona
Tel. +34 93 209 26 17
L-V: 10:30-15:00 y 16:00-20:00
Sat: 10:30-14:30 and 16:30-20:00

TOMATES PROVENZA
C / Provenza 264
08008 Barcelona
Tel. +34 93 410 60 46
L-V: 10:30-20:00
Sat: 10:30-15:00 and 16:00-20:00

SHIPPING

Free Europe shipping. More information

RETURNS AND EXCHANGES

You can return or exchange any garment within 15 days of receiving your order. More information

THANK YOU FOR SUBSCRIBING!
Use code HELLO10 to get 10% off your first order.

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SIZE GUIDE

We know how important it is to get your size right, so we have prepared a table of international conversions:

EU XS S M L XL
France 34 36 38 40 42
UK 6 8 10 12 14
US 2 4 6 8 10

To make it easier, you can compare your measurements with the following table:

Talla XS S M L XL
Chest 80 85 90 95 100
Waist 60 65 70 75 80
Hip 90 95 100 105 110

 
If you need to measure yourself, follow the instructions below. We recommend that you ask someone to help you take the measurements more accurately:

1. Chest
Measure around the contour of your chest, at the widest point of the chest. Place the tape near your armpit.

2. Waist
You should measure the narrowest point of your waist, just below your navel.

3. Hip
This is the widest point of your hips, usually at the level of your buttocks.

 

SHIPPING

Where I can get my order?

You can receive your order at the address you indicate. However, it is not possible to deliver your order to post office boxes, transport offices or hotels. Please, keep in mind that deliveries of orders from our online store are made exclusively in the territory of Spain.
You can also choose to pick up your order directly at our tenor Viñas store, 7 in Barcelona without shipping or handling costs.

What is the delivery price?

The cost of a shipment in Peninsular Spain is €3.90. In the case of shipments to the Balearic Islands, the cost is €12.00, and €18.90 in the case of the Canary Islands, and Ceuta and Melilla.
For orders over 60 euros, shipping to the Peninsula and the Balearic Islands will be free, with a cost of 15 euros for the Canary Islands and Ceuta and Melilla.

How long will it take to receive it?

If the product is in stock, you will receive it in 24-72 working hours for shipments in the Peninsula, and between 2-5 days for the Balearic Islands; In the case of the Canary Islands and Ceuta and Melilla, the delay is usually 4-10 days after receipt of your payment. Remember that there is also the possibility of collection at any of our stores without shipping costs within 24-48 hours.

 

RETURNS

What should I do to return an item?

To return any garment that does not fit you, you can do so by sending an email to clientas@tomatesfritos.es indicating ONLINE SALE RETURN in the subject line. 
Remember to indicate the ticket number, the garment you are returning and the reason for the return (it will help us improve the service):
  • Too big
  • Too small
  • That's not what I expected
  • not what i requested

How should the articles be?

The garments must be in perfect condition (unused, unwashed, with their interior labels and without alterations) and with their corresponding purchase receipt. Items of underwear, swimsuits, and jewelry cannot be returned or exchanged.

 What term do I have for the return?

The return period is 15 days from the date of receipt of the order.

When will I receive my refund?

Once the condition of the garment has been verified, you will receive a confirmation email and we will refund the amount of the return within a maximum period of 30 days from the return notification. In case the shipping costs were free in the initial purchase, we will deduct them from the refund.

What should I do if the amount of my return is incorrect?

If the amount of your refund is incorrect, please contact us by calling 932093979 or through the email address clientas@tomatesfritos.es., we will solve the problem as soon as possible. Please keep in mind that Fried Tomatoes Zalea, S.L. reserves the right to reject returns communicated or sent after the deadline, garments that are not in the same conditions in which they were received or returns delivered to our offices without proper identification.

CHANGES

When can I exchange an item?

Purchased items may be exchanged as long as it is a change in size or color of the same item, its price has not changed, the item is in perfect condition and we have stock in the store. Items of underwear, swimsuits and jewelry cannot be exchanged.

 What is the deadline to make the change?

The exchange period is 15 calendar days from the date of receipt of the order.

What do I have to do to exchange an item?

If you want to change an item purchased through tomatesfritos.es send us an email to clientas@tomatesfritos.es indicating in the subject ONLINE SALE CHANGE and in the message indicate the ticket number, the garment you are returning, the reason for the return and the garment for which you want to exchange it.
If you prefer, you can call us directly at 93 2093979.
As soon as we confirm the availability of the requested garment, we will contact you to manage the shipment, whose expenses will be at your expense even if the initial purchase had been with free shipping costs.

 

DEFECTIVE OR TARE PRODUCT

What can I do if the item I receive is defective?

In the event that, exceptionally, you have received a defective item, contact us by calling 932093979 or through the email address clientas@tomatesfritos.es, we will solve the problem as soon as possible and we will bear the costs of the return.

Thanks for contacting us. We'll get back to you as soon as possible.

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