Terms and Conditions
We present below the general conditions that regulate the offer and purchase of products in Tomates Fritos Zalea S.L. through our website (www.tomatesfritos.es).
By using this website, you are bound by these conditions, so we recommend that you read them carefully. If you do not agree with them, it is preferable that you leave the website.
1. PRELIMINARY PROVISIONS
These purchase conditions are applicable to all brand products fried tomatoes, which have been made through the website www.tomatesfritos.es
By placing an order, you warrant to us that you are over 18 years of age and have the legal capacity to enter into binding contracts.
Orders can only be made to acquire merchandise without the intention of resale. Any resale or distribution of products purchased through the website is strictly prohibited.
We reserve the right to cancel fraudulent, false or speculative orders as well as those orders that have been requested by a client with whom there may be a difference/controversy in previous orders, or when there are reasonable doubts that may lead us to believe that the customer is violating any of the specified conditions of purchase or is participating in criminal activity.
We may update these purchase conditions as well as the legal notice at any time. You can always consult and print the updated version of both texts by clicking on the "Terms and Conditions" and "Legal Notices" links.
- User obligations
As a user, you are obliged to notify Tomates Fritos Zalea S.L. all data necessary to access and use the services of this website. These must be true and current and you agree that we can use them to contact you if necessary.
It is essential that you provide all the information that we classify as mandatory, since, if you do not do so, we will not be able to process your order. We will not be responsible in any case for possible delays or failures in delivery as a result of the error or omission of this data.
The user must make proper use of the services included in the website, always in accordance with the legal system and will not carry out any activity that hinders or interferes with its operation.
- Security measures
We will put in place all reasonable mechanisms within our power to ensure that your personal data is kept secure at all times. However, you agree that no data transmission over the Internet can be guaranteed to be secure from access by unauthorized recipients and you will not hold us responsible for any breach of security unless due to our negligence.
Likewise, you must adopt the necessary security measures, both personal and material, to maintain the confidentiality of your username and password and immediately notify us of the loss, misplacement, theft, theft or illegitimate access to your username and password, as well as as its knowledge by third parties.
2. CONDITIONS APPLICABLE TO ORDERS
All products offered on this website are sold directly by Tomates Fritos Zalea S.L.
2.1. Purchase procedure
You can browse the website until you find the desired item. Once located, clicking on it will access all the detailed information offered by the website. From there you can add the item to your purchase.
If you are placing an order with us for the first time, you will be asked to register by entering your email address and a password with which you can create and access your account.
In the event that it is a registered user with an active account, you must enter your email and password and the system will recognize your data.
Once you are in your account you can continue your purchase and finally confirm the order.
2.2. Offer coverage
The delivery area for these items is limited to the whole world.
23. Availability
All orders are subject to availability. We are not responsible for the lack of existence or the unavailability of the products.
Please review the selection of items available for sale through the website, as not all items that we may offer in our stores or that may appear in catalogs, websites or other presentations are available for this type of sale.
If a product is not available once the order has been placed, you will be informed as soon as possible by email or telephone and the order will be cancelled.
If in doubt, it is recommended to contact customer service.
2.4. Contract with Fried Tomatoes Zalea S.L. and acceptance of orders
The order will not be accepted by us until the amount has been charged to your account. After confirming the purchase, you will receive an e-mail as acknowledgment of receipt, but this does not imply that the order has been accepted, since they will be subject to our subsequent verification and acceptance.
We will confirm the acceptance of the order in an e-mail in which we will inform you that the order is being shipped. Only then will the contract between you and us be formalized, and only for the items listed in such shipping confirmation.
2.5. Confirmation and cancellation of orders
Prior to the completion of the order by you on the website, you can review all the details associated with it (amounts broken down into all the necessary headings - taxes, transport costs, selection of items, etc.), being able to correct what that you consider necessary.
After confirmation it will not be possible to modify or cancel the order through the website, you must contact. In this case, the order can only be modified or canceled if the item has not entered the dispatch phase from our warehouses.
2.6. Currency, taxes and price
All prices are shown in euros (€) and should be considered as the final price to be paid by the customer (including VAT).
2.7. Payment method and security
The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in the Euro currency (€). Said expenses, unless expressly stated otherwise, do not include shipping, handling, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased.
The prices applicable to each product will be those published on the website and applied automatically by the contracting process in its last phase. The client assumes that in any case the economic valuation of some of the products may vary in real time. In any case, this will always be previously communicated to users.
2.8. Shipping policies (Deliveries: types, deadlines and problems)
Delivery can be made to the address you choose (except post office box). Home delivery of orders will be carried out by a logistics operator within normal business hours. If there is no one at that address when the logistics operator arrives, they will leave a note and their customer service department will try to contact you to close the delivery.
The usual delivery time will be approximately between 3 to 10 business days after the approval of the order. This period may increase in sales periods, Christmas campaigns or in the event of customs procedures or other circumstances derived from (for information only) geographical distance, weather conditions, wars, strikes, any form of government intervention, breaches of our suppliers , etc. as well as any other attributable to the logistics operator in charge of delivering the product. We are not responsible for possible delays that may arise for any of the reasons mentioned above.
If, at the time of delivery, the packaging of the order is damaged, you must open the package in the presence of the logistics operator to check the condition of the items. If damage is observed, you must detail it on the delivery note and contact us. We will repair or replace at no cost to you all those items that have been damaged or lost during transport, always Y when, please notify us of the incident as soon as possible.
Once the order is delivered, it will become part of your property and therefore, all damages that may arise will be your responsibility.
2.9. Return, Exchange and Refund Policy
Right of withdrawal:
The Client will have a maximum period of 10 calendar days from the delivery of the product or from the conclusion of the contract if it is a service, to communicate their total or partial withdrawal from the purchase of the product or service, in accordance with the applicable legislation. . The return made within the term will not entail any penalty. However, the Customer must bear the shipping costs.
You must send the item(s) in the original packaging in which it was delivered by the logistics operator.
Once the return has been disappointed by us, we will verify that the items returned physically correspond to the return receipt and that they have been received in perfect conditions of use, complete, in their original packaging and with no signs of having been used. If the verification of the status of the order is satisfactory, we will proceed to refund the money that you had paid at the time to the same credit card from which you made the payment, within a maximum period of one month. Otherwise, we will contact you to send you the item again (the transport costs associated with this new shipment will be borne by you).
2.10. product warranty
The warranty period is two years, although it does not include deficiencies caused by negligence, blows, incorrect use or improper handling, etc..., or materials that are worn by use. In the event of a defect caused by misuse, the repair will be billable with a prior estimate.
In those incidents that justify the use of the guarantee, the repair, replacement of the item, discount or refund will be chosen, in the legally established terms. Fried Tomatoes Zalea, S.L. will make changes or returns provided that:
Prior communication is given to our Customer Service within two months: This step is essential whatever the reason for the return. You can do so by sending us a message in the "contact us"Attaching a copy of the ticket or invoice and the order number in the subject of the email. We will tell you how you can proceed to return the item.
The item to be returned must be properly packaged for its return. The packaging must be in perfect condition and contain all its original accessories and instructions in order to be returned.
Non-compliance with the two-month period will not imply the loss of the corresponding sanitation right, the client being responsible, however, for the damages or losses actually caused by the delay in communication.
Commercial guarantee: manufacturers may offer additional guarantees, the length and duration of which differ according to products and brands. Said guarantees will be exclusively the responsibility of the manufacturer that is obliged to them.
By virtue of the Royal Legislative Decree, the seller is obliged to deliver to the consumer a good that is in accordance with the sales contract in the terms established therein (article 114), by virtue of which:
"The seller is obliged to deliver to the consumer and user products that are in accordance with the contract, responding to him for any lack of conformity that exists at the time of delivery of the product.".
The computation of the guarantee will begin on the same day of purchase, by virtue of the aforementioned article 123 of the Royal Legislative Decree.
3. PARTIAL NULLITY
If any part of these conditions of services is contrary to Law and, therefore, invalid, this will not affect the other provisions in accordance with Law. The parties undertake to renegotiate those points of the service conditions that are null and to incorporate them into the rest of the service conditions.
4. MODIFICATION OF THE GENERAL CONDITIONS OF SALE
Fried Tomatoes Zalea, S.L. reserves the right to modify the general conditions of sale without prior notice, being able to change, delete or add both the content and services provided through it and the way in which they appear to be presented or located on their servers.
These changes must be accepted by the user each time a purchase is made through the web.
Customers who are not satisfied with the modifications of the general conditions must notify it and, as of the date on which the new version enters into force, they must stop using the web services.
In the event that some of the terms of the general conditions of sale are declared illegal or not opposable by a judicial decision, the other provisions will remain in force.
5. APPLICABLE LAW AND JURISDICTION
This site is located and operated from Spain. All matters relating to this site are governed by Spanish law and are subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles of conflicts of law being applicable.
In those cases in which the client does not have the status of consumer or user, or who is domiciled outside of Spain, they will submit to the national Courts and Tribunals, expressly waiving any other jurisdiction that may correspond to them.
If the user decides to use or consult this site outside of Spain, he must bear in mind that he does so on his own initiative, and that he is responsible for compliance with the relevant laws.
This contract will enter into force and take full effect from the moment the client or user accepts it.
This contract, and, therefore, the general conditions that it incorporates, together with the annexes (if any), in addition to being read on this website, can be stored, archived and reproduced by the usual electronic or computerized means.
