Frequently Asked Questions old
1.- Can I know the status of my order?
Yes, by accessing the "Orders placed" section of your account, you will be able to know the status of your order at any time. In the event that you have purchased through the purchase as a guest option, you can track your order through the link that we have provided in the confirmation email. To consult us about the delivery, do not hesitate to contact us by calling 932093979 or through the email address clientas@tomatesfritos.es
2.- Can I remove an item from my shopping cart?
Yes, you can remove the item(s) you don't want from the shopping cart as long as you haven't processed your order.
3.- Can I modify my order?
Yes, you can modify your order as long as it has not been processed. If you would like to modify it once processed, you must contact us by calling us at 932093979 or through the email address clientas@tomatesfritos.es.
4.- Can I cancel my order once it has been processed?
We cannot guarantee the cancellation of the order once it has been processed, it will depend on its status. For any questions in this regard, do not hesitate to contact us by calling 932093979 or through the email address clientas@tomatesfritos.es.
5.- How can I make sure I have made my purchase correctly?
Once you have placed your order and made the payment, you will receive a confirmation email from us. In the event that you do not receive it, we recommend that you check that it has not been sent to your spam folder. If finally you have not received it, we recommend that you contact us by calling 932093979 or through the email address clientas@tomatesfritos.es.
6.-What should I do if my card is rejected?
Your card may be declined for the following reasons:
- The card could be expired. Check that your card does not exceed the validity date.
- The card may have reached the limit amount allowed to make purchases. Check with your bank that the card has not exceeded the limit amount.
- The data entered may be incorrect. Check that you have correctly filled in all the required fields.
7.- Can I obtain an invoice in the name of my company?
Yes, you can obtain an invoice in the name of your company by sending us an email to clientas@tomatesfritos.es indicating the number of the purchase ticket and the fiscal data of the Company.
8.- Can I request Tax-Free?
No, you will not be able to obtain Tax-Free since it is only applicable to products that are purchased in physical stores and are transported by oneself.
9.- What form of payment can I use to make my purchase?
You can pay for your orders by credit card, Paypal, bank transfer, account deposit or directly in the store when you pick up the order... you decide!
Our bank details for bank transfer are:
Owner: Tomates Fritos Zalea, S.L.
Bank: BBVA
Account Number: ES 36 0182-1045-21-0101502249
Do not forget to indicate your name and your order number in the transfer to identify your payment and put Tomates Fritos Zalea, S.L. as beneficiary.
10.- Is it safe to use my credit card on the website?
Yes, since the data that has been provided to us will be processed in SSL encrypted form. For payment with Visa and Mastercard, only CES (Secure Electronic Commerce) transactions will be accepted. Thus, after verifying that the card is attached to CES, our systems will contact the card-issuing bank so that the buyer authorizes the purchase. When the bank confirms the authenticity of the card, the charge will be made on it. Otherwise, the order will be cancelled.
